You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, our standard return policy will apply. To cancel an order, please contact our customer service team as soon as possible with your order details. We process cancellation requests within 1 business day, and refunds for canceled orders are typically issued within 3-5 business days, depending on your payment method and financial institution.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt. Some items may be exempt from returns due to hygiene reasons or product nature, which will be clearly marked on the product page.
To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing depends on your payment provider's policies.
Please note that we can only refund the original purchase price and applicable taxes. Shipping costs are non-refundable unless the return is due to our error. Sale items may have different refund policies, which will be specified at the time of purchase.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter promptly.
For payments made via PayPal or other digital wallets, refunds may take additional processing time. We recommend waiting 14 business days before contacting us about missing refunds for these payment methods. Our team will work with you and the payment provider to resolve any refund issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Kickmarkg
Address: 7180 W Paraiso Dr, Glendale, AZ
E-Mail: [email protected]
Phone: +1 479 209 5036
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (MST), excluding major holidays. We strive to respond to all inquiries within 24 business hours.
$